Privacy Policy
Effective Date: July 2025
At ADVNTG Sports, your privacy matters to us. Whether you’re ordering team gear, using our digital application, or checking out our website, we want you to know how your information is handled. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) to make sure your details are kept safe and used in the right way.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices you have.
What do we mean by “Personal Information”?
When we say personal information, we’re talking about details that can identify you as a person.
This might include things like:
- Your name, phone number, email, or address
- Payment details for your purchases
- Sizing or measurement info you enter into our app
- Team or club details if they link back to you
- Online details like your IP address or device type if they connect back to you
If it can be used to identify you — even indirectly — we treat it as personal information.
1. Information we collect
We may collect information when you:
- Order uniforms, equipment, or merchandise
- Use our digital application
- Contact us for help or a quote
- Sign up for updates, newsletters, or promotions
- Visit our website or social media pages
Sometimes, your coach or club might give us details (like team lists or sizing info) to help place an order.
2. Why we collect your information
We only collect information we actually need to:
- Get your orders to you
- Provide accurate sizing information
- Process payments and arrange deliveries
- Keep in touch about your order or our services
- Improve our website, application, and customer experience
- Meet legal or regulatory requirements
We won’t use your details for anything else unless you say it’s okay or the law requires it.
3. Who we share your information with
To do our job, we sometimes need to share your details with trusted partners such as:
- Suppliers and manufacturers who produce your team gear
- Delivery companies who get your order to you
- Payment providers who process your transactions
- IT and hosting providers who keep our website and application running smoothly
- Professional advisers if needed (like accountants or legal support)
Some of these partners may be based outside Australia. If that’s the case, we take steps to make sure your information is still protected.
We never sell your personal information.
4. How we protect your information
We do our best to keep your information safe. This includes:
- Using secure servers and encryption
- Limiting staff access to only those who need it
- Working with partners who also follow strict security standards
When we no longer need your information, we securely delete or de-identify it (unless we have to keep it for legal reasons).
5. Accessing or updating your details
You have the right to see the information we hold about you and to ask us to correct it if it’s wrong or out of date. Just get in touch using the contact details below.
We’ll usually respond within 30 days and may need to confirm your identity before making changes.
6. Marketing messages
From time to time, we might send you updates about new products, promotions, or services we think you’ll find useful. If you’d rather not get these messages, you can unsubscribe anytime — either by clicking the link in our emails or contacting us directly.
7. Cookies and online info
Like most websites and applications, we use cookies and similar tools to make things work better and understand how people use our services.
You can adjust your browser or device settings to block cookies, but some parts of our site or application might not work as smoothly without them.
8. Kids’ information
We know lots of our customers are kids playing sport. If we collect information about children (like sizing details), we only do so with permission from a parent, guardian, or club representative.
9. Questions or complaints
If you have a question, concern, or complaint about how we handle your information, please reach out:
ADVNTG Sports
Email: admin@advntgsports.com.au
Website: advntgsports.com.au
We’ll do our best to resolve any issues quickly. If you’re not happy with how we handle your complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Changes to this policy Sometimes we may need to update this Privacy Policy (for example, if we launch new services or the law changes). Whenever that happens, we’ll post the updated version on our website and update the “Effective Date” at the top.